Leading UK Manufacturer of Caravans and Motorhomes

About Us

Product Quality Manager



Product Quality Manager


Main Purpose of the job

The main purpose of the Product Quality Manager role is to assure the quality and

timely delivery of finished products to achieve total customer satisfaction, ensuring consistent 100% right first time, on

time, delivery.

One of the key functions is to investigate and work in partnership with Retailers and EHG UK’s internal teams to

improve product quality performance. This involves agreeing the quality standards required with internal teams and

identifying root cause, corrective and preventative actions where necessary, to achieve them.

Other objectives include; to lead and support the team in the implementation of quality tools and techniques,

supporting managers and team leaders in their quality and continuous improvement activities.

Provide clear direction for product quality incorporating quality documentation and records. Conduct internal audits to

assist with the continual development of the current quality system registration to ISO 9001:2015.


Ensuring finished product is to the correct standard and ready for delivery

Identifying product quality improvements

Working closely with retailers and internal teams to verify quality performance

Working closely with Design and Production teams to implement improvements

Providing clear Quality communications

Creating and implementing standard operating procedures

Ensuring the latest skills and knowledge are kept up to date

Project management

Supporting managers and team leaders in their quality activities

Reporting on measures at regular intervals

Involvement in 5S & Continuous Improvement initiatives

Adhere to H&S Policy

Adhere to Company Handbook

Adhere to Quality Policy

Adhere to Standard Operating Procedures

Adhere to IT Policy

Involvement in training requests


Minimum level 5 mechanical or production engineering

Engineering apprenticeship desirable

Business improvement qualification desirable

Level 2 equivalent in English & Maths

Knowledge and Experience:


· Quality management

· Quality control and quality assurance - relevant experience in a fast paced manufacturing environment

· Introduction, and on-going development of quality processes

· Experience of Structured Problem Solving

· Computer Literate- MS office (+ MRP/ERP software)

· Strong Leadership

· Full UK Driving Licence


· FMEA (Failure Mode & Effect Analysis)

· Experience related to the leisure industry

· Knowledge of leisure vehicle design, construction, assembly processes and techniques


Good at dealing with complexity

Customer orientated

Strong problem solving and analytical skills

Able to adapt business processes to suit current conditions

Methodical with good attention to detail


Good communication & organisational skills

Ability to prioritise own workload


Confident team player with leadership qualities


Appetite to learn

Project planning skills

Self-motivated & resilient

Act with Integrity

Lead by example

Look after our Customers

Communicate effectively - we talk to each other not about each other

Process driven

Promote a positive business image


Not wasteful of Company Resources

Support the Community and Environment

Normal Hours of work: 

Days : Mon, Tues, Wed, Thurs Hours : 08:00 to 17:00

Fri 08:00 13:00

The post holder would be required to work the hours necessary to fulfil the requirements of the role.

How to Apply:

Please send an up to date copy of your CV or internal application to recruitment@erwinhymergroup.co.uk

Closing date:

06 Mar 2020